Although NYC ID accounts offer an option to use 2-Step Verification as an extra security measure, CAPS Online is not compatible with 2-Step Verification. For this reason, do not enable 2-Step Verification on your NYC ID account. Enabling NYC ID 2-Step Verification results in the below error message:
To disable 2-Step Verification (or to verify that it is disabled), please follow the steps below:
1. On the CAPS Online login page, click on the "Manage Account" link to log into your NYC ID account. (image 1.1)
Image 1.1
2. Click on the "2-Step Verification" tab to disable 2-Step Verification (image 1.2). Click "Disable" at the bottom of the page, save your changes, and you will be able to log in to CAPS Online.
Image 1.2
When 2-step verification is disabled, your "2-Step Verification" tab should look like this: