"User Creation Failed"

This error message may occur if you used “special characters” when adding your first and/or last name to your NYC ID account.

      

In order to avoid this error message, you must complete the following:

1. Click on "Manage Account" on the CAPS Online home page
   
   
   
   
2. Log in to your NYC ID account.
   
3. Remove any special characters such as hyphens or accented letters such as ñ or á from your first and last name.
4. Click save changes.