The first step in creating your CAPS Online account will be to Create an NYC ID.
In order to do so, first, go to the CAPS Online log-in page found here: https://a069-capsonline.nyc.gov/caps/login and click on "Create Account." (Image 2.1) Then, follow the steps below.
Step 1: Enter your email address in both boxes.
You must create your NYC ID with your email address. Your email address must not contain the following domain names: nyc.gov, nypd.org, queensda.org, specnarc.org, brooklynda.org, dfa.state.ny.us, trs.nyc.ny.us, nycers.org, nyccfb.info, ibo.nyc.ny.us, queenscountrypa.com, statenislandusa.com, or nychhc.org.
Step 2: Enter a password in both boxes. (If the password is acceptable, the message “Password Good” will display below)
Step 3: Select the dropdown and security question of your choice, and then enter your answer in the field below.
Step 4: Accept the terms by selecting the checkbox, and selecting the Create Account button.
Step 5: Once the information has been submitted, an email confirmation will be sent to the email address provided. Open the email and select the link in the email to confirm your email address.
Step 6: A confirmation page will appear. Select the Profile button in the upper-right-hand corner. (Note: you must complete this step before trying to log in. If you try to log into CAPS Online without updating your first and last name in the Profile section, the system will display an error message.)
From there, you will log in to your NYC ID account (as shown in Image 2.3) and add your first and last name to your account.
Once you have added your first and last name, click "save changes" as shown in Image 2.4. (Note: When entering your name, please avoid using any special characters or accented letters, as they will cause an error when finishing the account creation process.)
Once you have completed these steps, you will want to go to the next step: Logging in to CAPS Online.