With the implementation of the electronic CAPS Online system, all ACS childcare providers are requested to make the transition from IVR and paper attendance submission to CAPS Online. The CAPS IVR phone system will only work through the service month of June 2022, and no later.
If you are having difficulty with CAPS Online, you may register for a CAPS Online Training Webinar by visiting https://earlychildhoodny.org/capsonline/index.php#training.
Supplemental resources such as video tutorials and quick guides are also available on the New York Early Childhood Professional Development Institute and ACS websites. If you are having technical issues with the system, you may reach out for support by emailing CAPSOnline@earlychildhoodny.org or by calling 212-835-7610, selecting a language, and then pressing star (*).